- The items selected from those in the virtual catalogue on the site can be purchased under the conditions that follow.
ACCEPTANCE OF THE ORDER AND CONCLUDING OF THE CONTRACT
Your requests will be processed in the following phases:
- By sending the orders, the customer is making an offer to buy the selected product, or products, from Divine Golosità Toscane di Alfrediano Prato. Sending the order implies consent (in conformity with article 8 of DIRETTIVA 2011/83/UE) to the receiving the subsequent communications from Divine Golosità Toscane di Alfrediano Prato that are described below, whose exclusive purpose is the conclusion and execution of the sales contract.
- Divine Golosità Toscane di Alfrediano Prato confirm receipt of the order sent by the customer with an e-mail containing a "Customer Order Number," which must be used in all further communication with Divine Golosità Toscane di Alfrediano Prato.
- The customer has 24 hours from the time the order was entered on-line to inform Divine Golosità Toscane di Alfrediano Prato of its cancellation, by sending an e-mail, or through the customer's private area. In any case, Divine Golosità Toscane di Alfrediano Prato will check the actual availability of the goods requested in the warehouse and will inform the customer of its acceptance, or refusal, of the order at the e-mail address in the customer order form.
- If the order can be accepted and if, during the same communication, the customer confirms his intention to proceed to purchase, Divine Golosità Toscane di Alfrediano Prato will send an e-mail confirming the purchase procedure and containing information concerning the conditions of sale, in conformity with article 6 of DIRETTIVA 2011/83/UE.
- Divine Golosità Toscane di Alfrediano Prato will then ship the order to the address indicated via express courier. The customer will make payment using the method selected on-line at the time of purchase.
Shipping Methods and Costs
Divine Golosità Toscane di Alfrediano Prato will deliver the products purchased by express courier as soon as possible after the completion of the purchase procedure. The express courier will deliver the purchased goods with the next 48 hours (*), to the customer address in the order. Shipping costs will be paid by Divine Golosità Toscane di Alfrediano Prato, except for possible Shipping Charges that will be explicitly mentioned at the time the order is made.
It is possible to insure the package at a cost of 1.00 €; up to a value of 500.00 €, otherwise at the cost of 2% of the value of the package. For the limits of compensation in case of loss or damage to the goods, please refer to the Legislative Decree number 286 of 21.11.2005 .
Right of Withdrawal
In conformity with article 9 of DIRETTIVA 2011/83/UE, if the customer is a consumer (i.e., a physical person whose purchase is not related to his own professional activities, or who has not entered a VAT number on the order form sent to Divine Golosità Toscane di Alfrediano Prato), he will have the right to withdraw from the contract for any reason, without having to provide explanations and without any penalty. To exercise this right, the customer communicate his intention to Divine Golosità Toscane di Alfrediano Prato within 14 working days from the date of the receipt of the goods. This communication must be in the form of a registered letter with return receipt, addressed to Divine Golosità Toscane di Alfrediano Prato, Via Reginaldo Giuliani 162 - 50141 Firenze, or by fax to +39 055454417, still sent within the above-mentioned term of 14 days, and followed by a confirmation sent by registered letter with return receipt within the following 48 hours.
Once we have received the notice of withdrawal, the Customer Service Department of Divine Golosità Toscane di Alfrediano Prato will quickly give the customer instructions for returning the goods. In the case, the only charge the customer must pay will be the shipping costs to return the goods to Divine Golosità Toscane di Alfrediano Prato. The merchandise must be returned whole and in its original packaging, complete and without having suffered any damage. Upon its arrival in the warehouse, the goods will be examined and, if damaged or tampered with, the customer may not withdraw from the order. Except for any costs to repair damage found to the goods, Divine Golosità Toscane di Alfrediano Prato will reimburse the customer for the entire amount paid, within 10 days from the date of the return shipment of the goods. The customer will be responsible for providing Divine Golosità Toscane di Alfrediano Prato his bank routing information (ABI Code, CAB [Branch Code] and Account Number for the person named on the invoice), in a timely manner, where the refund is to be sent.
Any complaints must be sent to Divine Golosità Toscane di Alfrediano Prato via e-mail from the contacts page or, in paper form, to Via Reginaldo Giuliani 162 - 50141 Firenze.
The sales contract between the customer and Divine Golosità Toscane di Alfrediano Prato is understood to have been concluded in Italy and governed by Italian Law.
(*) The delivery times indicated are those normally required and are provided solely as an indication without commitment or guarantee by Divine Golosità Toscane di Alfrediano Prato.