Is there a minimum order quantity for each product?
Absolutely not! You can freely order the quantity you want of each product. This is an advantage because it will allow you to taste more different things without spending a lot.
How can I pay for my purchase?
The fastest, most comfortable way is by bank wire transfer, which also entitles you to a 1% discount on your total order, or by credit card, paypal. You can find all the information under payment methods.
Are orders always accepted?
All, or part, of an order may not be accepted if it contains products that violate the law in your country or if the product is temporarily not available in our warehouse. In these cases, we will contact you to make a substitution of equal value or to cancel the order.
How are the goods delivered?
By the express courier that can deliver within 24 working hours in Italy (48-72 in 33 small towns). All the information can be found in the shipping conditions page.
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Can I cancel my order?
Certainly! Just write, within 24 hours, to: info@divinegolositatoscane.it, with the subject line: 'Cancellation of order number ...' or by fax to 055 45.44.17. If you realize that you made a mistake when you receive the order confirmation, or have simply changed your mind, just let us know right away. If the package hasn't left yet, it will be easy for us to cancel both the order and the payment transaction. Even after 24 hours and after the package has shipped, you can still exercise the right of withdrawal.
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What are the guarantees on the products purchased?
DL 185 of 22 May 1999 protects customers by requiring mail-order suppliers to provide certain guarantees. In particular, this law says that you have the right to cancel the purchase within 10 days from the receipt of the order by returning what you bought, at your expense, but without any other charges. Obviously, Divine Golosità Toscane offers you much more because we want you to be a satisfied customer: So, we offer you a TOTAL guarantee: if something does not meet your expectations, just let us know within 10 working days - counting from the day of delivery - by contact us (by telephone, fax, e-mail or registered letter) followed by a registered letter with return receipt within 48 hours of the communication. The right of withdrawal does not include purchases made by resellers and companies. For those who are not satisfied, we will reimburse the amount paid with either a credit for future purchases or a bank wire transfer within a maximum of 30 days from the receipt of your communication. In any case, the goods must be returned to use within 10 days from the date of delivery, shipped at your expense, but without additional charges.
What if the package arrives damaged?
We believe that we pack the delicacies you purchase in the best possible way for delivery by the best services in the market, but accidents can always happen. We ask that you always open the boxes in the courier's presence, to verify the integrity of the tape with our logo and that the order is correct, before signing the shipping document. While the TOTAL guarantee is also valid for shipping damage, we ask just one favour: if the package is visibly damaged or you can see that a bottle is broken, refuse it. This will allow us to make recourse to the courier and remind them to be more careful.
What do you do with information about your customers?
The information you provide us, and that we ask your consent to handle, is used exclusively to send you the goods you order, fulfilling all the formalities required by the law and necessary for our relationship with Banca Sella and nothing else. We don't use it and we certainly don't give it to any third party for analysis, marketing or any other reason.
In detail, we use
to fulfil administrative tasks; to write your address on the shipping document; and finally, only if you request it, 'register' you on our password-protected site, so you can follow the progress of your order and speed up the procedure for purchases you may decide to make in the future. In any case, your may ask us what information we have about you and correct or delete it at any time, as provided by Law 675 of 31/12/1996. The manager for the purpose of handling the information is: Divine Golosità Toscane, Via R. Giuliani 162, 50141 Firenze.
Methods of Refund:
Divine Golosità Toscane will sent you a bank wire transfer for the amount owed within thirty days.
Complaints/Suggestions?
For any complaint or suggestion, please contact us by e-mail at info@divinegolositatoscane.it or call +39 055454417.
Where will I find the invoice/receipt?
the invoices are downloaded dashboard